TIS-RMS Guide

If the app displays a "Server Offline" or "Network Error" banner upon launch:

• Confirm your computer or tablet is connected to the official school Wi-Fi or LAN cable.
• Check that the host server computer is powered on and the server program is active.
• If working from home, verify that your secure internet tunnel client is connected.

If document scanning on your Android tablet produces unreadable files:

• Place the DepEd form flat on a contrasting dark background.
• Ensure adequate, uniform lighting without overhead shadows or glare.
• Hold the tablet steady until the auto-shutter captures and crops the edges.

If you requested a password recovery OTP but have not received it:

• Check your Spam or Junk email folder for the automated verification email.
• Verify with the system administrator that your account is registered with the correct email address.
• Administrators can also directly initiate a password reset link from the User Accounts module.

If numbers or uploads do not reflect immediately on your screen:

• Check the live connection indicator icon in the top header.
• Press F5 on Windows or pull-to-refresh on Android to resynchronize data with the backend.
• Ensure no firewall software is blocking local WebSocket connections.