Frequently Asked Questions
Answers to common questions about using TIS-RMS.
Yes, absolutely. TIS-RMS is engineered offline-first. It operates over your school's local area network (LAN/Wi-Fi). All records, scanned documents, and student folders are stored on your local school server without requiring an active internet connection.
Yes. TIS-RMS supports secure encrypted tunnel connections that allow authorized staff to securely access the system over the internet from outside the school campus when configured by the system administrator.
No. OCR (Optical Character Recognition) is strictly designed to extract printed text (such as Learner Reference Number, Full Name, Birth Date, and Sex) to autofill form fields and eliminate typing errors. To store the physical image or PDF in the student's virtual folder, use the document upload feature.
Yes. Teachers can register new students into their assigned advisory sections. Formal enrollment standing adjustments (such as graduating, transferring, or dropping students) remain restricted to Administrators to maintain official registrar standards.
When a document requirement is disabled in School Settings, it is cleanly removed from active student checklists so it no longer penalizes compliance rates. Importantly, any documents previously uploaded under that requirement remain safely preserved in the database and are never deleted.
In the Batch Print module, after printing certified documents, staff can enter a pickup date and office instructions in the pickup alert form. Clicking Send Notification transmits a formatted email to the student or guardian informing them that their physical documents are ready at the registrar's office.
Automatic Archiving evaluates students with no active enrollment after the configured grace period and moves their records to the historical archive repository. Automatic Graduation evaluates Grade 10 completers and Grade 12 graduating candidates based on the active school year calendar, and can be triggered automatically or run manually by an Administrator.
Click "Forgot Password?" on the sign-in screen. Enter your registered email address. The system will email you a secure One-Time PIN (OTP). Enter the OTP on screen to verify your identity and immediately set a new password.